Case Management:

We offer two types of case coordination services:

The role of the Case Manager/ Internal Case Coordinator is to provide education and rehabilitation counselling to you and your family, help you access the various public and private services and benefits you are entitled to, ensure effective communication amongst you and all team members and ensure your program is meeting your needs over the long term.

Occupational Therapists:

Our OTs use a variety of standardized and functional assessment tools to assess motor, sensory, cognitive, communication, psychosocial/behaviour skills, as they relate to the individual’s ability to perform activities of daily living, school and/or work.  We are pleased to announce that staff are now also Certified Brainfx Administrators. BrainFx 360 is a new, comprehensive, standardized, research based, digital assessment tool designed to measure the functional impact of mild to moderate brain injury.

Physical Therapists/Kinesiologists/Massage Therapists:

Physiotherapists and Kinesiologists help you manage your pain, maximize your physical abilities and engage in fitness or sport activities.   Therapy can be provided at our clinic, in your home, or at a local fitness club. It can involve hands on treatment, help to develop home exercise programs, help to return to fitness clubs or sports, and the provision of mobility equipment.

Speech-Language Pathologists:

The goal of speech-language therapy is to maximize the person’s potential not only to speak, but also to communicate effectively in order to achieve social, academic and/or vocational success.  Improvement in oral motor control for purposes of feeding and swallowing may also be a goal.  Therapy may be provided in the home, community, workplace or school.

Social Workers:

Social workers help you and your family to adjust to the life changes you are experiencing as a result of the accident.  They also help you access appropriate financial, social and educational resources in the community.  Social Workers typically see you in your home.

Certified Child Life Specialists:

The CCLS works with children whose lives have been touched by illness, trauma and loss, providing supportive child life interventions (including counselling and play therapy) to the children and their families in home, hospital or community settings.

Life Skills, Fitness, Vocational or Academic Rehabilitation Coaches:

Rehab Coaches work under the direction of one or more regulated health professionals, and can provide the type of holistic, intensive and cost effective programming you may need to apply the strategies and skills you learn into your daily lives.  Coaching is usually offered in the home, community (including local fitness clubs), work place or school.


Dieticians help assess your nutritional needs and help you achieve a healthy diet.  They usually see you in your home.

Adaptive Technology Consultant:

Our consultants work with you and your team to help you identify and use any technology that might help you achieve your functional goals.  Commonly used technology include the latest smart phones, tablets and computer systems and software, as well as special adaptive hardware (such as one handed keyboards) and software (e.g. voice to text, text to speech).

Attendant Care Assessments:

If you have been injured in a MVA, you may be entitled to an attendant care benefit.  In order to assess whether or not you qualify for this benefit, your insurer or lawyer may ask us to complete an Attendant Care Assessment- this identifies specifically what care you require in order to complete your daily activities, as well as to ensure your safety and emotional well-being.

Life Care Planning:

Again, if you have been injured in a MVA or a workplace accident, you may be entitled to financial compensation.  As part of the medical/legal process, your insurer or lawyer may ask one of our Certified Life Care Planners to complete a Life Care Plan.  This assessment is done in consultation with you, your family, the medical experts who have assessed you, and your rehab team, and outlines what you currently require due to your injury in terms of medical, rehabilitation, equipment and living costs, and what your needs will be in the future.